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Frequently Asked Questions

Product / Scientific Process & Testing

  • Where are the products produced?

    All of SCINATURE’s products are manufactured and tested at the Darbur Research Foundation in Ghaziabad.

  • Are all of SCINATURE’s product completely natural?

    Yes, all of SCINATURE’s products are 100% natural, containing only plant extracts, vitamins and minerals.

  • What materials are the product capsules made of?

    All capsules used in SCINATURE products are made of HPMC (Hydroxy Propyl Methyl Cellulose), and don’t contain gelatin. This makes our capsules 100% vegetarian, and suitable for vegans as well.

  • How are SCINATURE’s products produced?

    All of SCINATURE’s products follow a strict technological process, separated into two phases:

    1. CYRPO:
      • Preparation of Extract: An ethanolic extract, using up to 15 years old Simarouba leaves, is prepared, and further validated by High Performance Liquid Chromatography (HPLC).
      • Preparation of Supplement: With the help of granulation technology, the supplement is enhanced along with natural bio-available enhancers (such as Piperine) for bioavailability and better efficacy.
    2. CHEMPRO:
      • Preparation of Extract: A hydro-alcoholic extract of pomegranate is prepared, containing ellagic acid.
      • Preparation of Supplement: With the help of granulation technology, the supplement is enhanced along with natural bio-available enhancers (such as Piperine) for bioavailability and better efficacy.
    3. ZINDROL:
      • Preparation of Extract: A hydro-alcoholic extract of ginger is prepared, containing gingerol and shogaol.
      • Preparation of Supplement: With the help of granulation technology, the supplement is enhanced along with natural bio-available enhancers (such as Piperine) for bioavailability and better efficacy.
  • What is the testing / quality control process for each product?

    At SCINATURE, we constantly perform safety studies, such as

    • Acute and Chronic
    • Oral Safety

    All of our products were found safe for long-term use.

  • Where can I purchase SCINATURE products? Is there a subscription service?

    SCINATURE products can be ordered on the company’s website. A subscription service is available.

  • Do the products contain any kind of heavy metals?

    None of SCINATURE’s products contain heavy metals.

  • Are the products available outside India, too?

    Currently, SCINATURE products are only available in India. However, the brand is looking to expand to other markets in the near future.

  • Do I need a prescription to buy SCINATURE products?

    No, SCINATURE products are Over-the-counter (OTC) products, and approved by FSSAI. Patients don’t’ need prescriptions to purchase the products.

Consumption / Benefits / Warnings

  • Can one overdose with SCINATURE’s products?

    SCINATURE recommends a maximum recommended dosage per day that should not be exceeded.

  • Do the products affect other medications?

    As per studies undertaking, Cypro is compatible with Chemotherapy drugs and has synergistic effects.

  • Can SCINATURE products be taken long-term?

    Yes, all SCINATURE products are compatible with long-term intake.

  • Can anyone take SCINATURE products (age, disease)?

    Each of SCINATURE’s products has a different indication, and should be consumed for those only. Children below the age of 10, as well as pregnant and lactating women are recommended to consult a physician before use.

  • How long do the products last?

    SCINATUREs products last up two years after manufacturing date.

  • How do the products have to be stored at home?

    In order to keep SCINATURE’s products intact, please store the bottles at 15-25 degree Celsius in a dry place away from direct sunlight

Others

  • Can I visit SCINATURE’s production facility?

    The production facility in Ghaziabad can be visited on appointment as per the discretion of the company.

  • Where is SCINATURE’s head office?

    SCINATURE’s head office can be found in 75, 3rd Cross, Residency Road, Bangalore, 560025, India.

  • How can I contact SCINATURE?

    Contact SCINATURE’s teams with the contact form here https://scinature.in/contact-us, or can call us on the customer care line +91.93801-749777.

  • How to become an authorized SCINATURE reseller?

    If you are interested to become part of the SCINATURE family, please e-mail us via the contact https://scinature.in/contact-us for any inquiry regarding authorized seller, partner or any form of collaboration.

Webstore

  • What is SCINATURE’s Return Policy?

    Our return policy focuses only on the case of a damaged delivery. Please inform us within 24 hours of delivery about the damage via this form https://scinature.in/contact-us, with pictures and a clear description provided we are informed of the damage within 2 hours of delivery via email.

  • How to get in touch with Customer Service?

    In case of any issues, please call us on the customer care line +91.93801-749777., or contact the SCINATURE team with the contact form here https://scinature.in/contact-us.

  • Is my data safe with SCINATURE?

    Yes, it is. SCINATURE will not share or sell our patient’s data.

  • What are the website’s Terms & Conditions?

    Please visit our terms & conditions page here

  • Is the pricing different for B2B compared to B2C orders (e.g. depending on MOQ)?

    For B2B customers, SCINATURE offers discounts in a slab structure for different MOQs required. The higher the MOQ, the higher the discount.

  • Do I get an invoice?

    Yes, every customer will automatically receive an order confirmation as well as an invoice post transaction confirmation.